Agency Relationship Management

One of the most difficult relationships to manage is that of outside agencies providing services or solutions for your business. Communication is vital in every aspect of business management but even more so in this regard. We can help manage those communication lines so ensure everyone is on the same page.

Ensure the Goals You Envision
Will Be Met

Some businesses like conference calls, while others prefer emails, phone calls or in-person meetings.

Working with you, we can also determine the best medium for communication between all parties. We’ll determine what works the best for everyone involved and pursue communication through those channels.

It is also important your message is clear with specific expected outcomes listed so everyone is aware of the goal in mind and the agency can work to meet those goals. We can help determine those goals with you to ensure the goals you envision will be met.

We an also help you determine if those outside agencies are meeting your needs and whether it is time to severe ties with them and look elsewhere.

Some things to keep in mind when deciding to terminate your relationship and outside agencies:

Quality Control Issues

Substandard Results

No New Ideas

Inconsistent Performance

How We Can Help

Let us help you manage your relationships with outside agencies providing services so you can better focus on the betterment of your business. We are always attentive and always hold transparency in the highest regard. Let us help you take the next step.

Agency Search

Agency Onboarding

Agency Transition Management

Compensation Negotiation & SOW Optimization

Agency Roster Models, Optimization & Productivity

Client-Agency 360 Performance Assessment

Agency Relationship Optimization

Who We've Helped

FEATURED CASE STUDY

Konnect Agency

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What People Are Saying

Our success is driven by the thorough, intentional service we provide clients to handle their problems and challenges. Positive client and agency relationships are integral to what we do, and below are just some of the things clients have had to say about working with MIG.

Mercer Island Group saved the company… We were at a point where we needed strategic marketing direction and execution immediately. Bringing MIG onboard was the most important investment we made this year.

MIG has been an excellent business partner for Sprint for several years. They deliver excellent service levels, keen attention to detail and straight talk that helps you stay focused on what’s really important. Plus, they take a fun, unpretentious approach to the business that belies just how savvy they really are.

Mercer Island Group spent a lot of time getting to know our agency – our people, our capabilities, our experience – and combined those learnings with strategic and knowledgeable counsel to deliver a custom, insightful and actionable set of recommendations. We had candid, respectful and challenging dialogue along the way, which really strengthened the process and informed the outcome. As a result, they helped our agency identify growth opportunities, which we are acting on. It was a true partnership every step of the way.